Returns and Refunds

Your right to cancel/refund an order ends once your order has been dispatched. All refunds will be made to the card that you used to pay.

Prescription medicines cannot be returned unless a processing error by us or an official product recall. You can take it to a local pharmacy and they will dispose of the products safely.

Non-Prescription products can be returned/refunded if unopened & unused, customers are liable for any return costs incurred.

Picking error – We will cover the costs of return and issue a replacement.

Faulty products – Return faulty items to us, once we have inspected the product, we will issue a refund or replacement according to your request.

Damaged goods – Please provide photographic evidence of the damages, without these we are unable to issue a replacement or process a refund.

Return Address:

Premier Chemist

Landchard House
3 Victoria Street
West Bromwich
West Midlands
B70 8HY